Description

Responsible for coordinating, assigning, and supervising damage appraisal workflow. Responsible for timely response to notice of claim as well as completion of claim. Works closely with insurance companies and damage appraisers. May coordinate catastrophe claim events.

 

Personal Characteristics and Skills

Must enjoy working with people, working in an office environment, and be comfortable with leadership responsibilities. Must be able to make decisions and respond quickly to unexpected situations. Must be a good leader, mediator, and team player. Must have self-confidence, self motivation, integrity, and good work ethics.

 

Job Outlook

As insurance companies continue to depend on independent appraisal companies to handle claims above their staff capacity, supervision of the activities will continue to be important. As natural disasters continue to affect high-density populations, handling catastrophe claims for insurance companies will be in high demand.

 

Pre-Employment Education and Experience

Math, reading, and business management skills are necessary to understand and manage all the operations necessary in coordinating appraisals and claims. A high school education is required with college education recommended. Industry experience is critical with a good understanding of the vehicle repair and insurance processes.

 

Earnings

Salaries can start at $50,000 with increases dependent on performance and higher responsibilities.

 

Career Path

An experienced estimator is an ideal candidate for this position. This level of supervision can lead to business ownership. This same experience could also lead to positions in the education, insurance, manufacturer, or distributor industries.

 

Continuing Education

As vehicle technology and repair techniques continue to evolve, on-going training is a must. Continuing education is available through many organizations, including vehicle manufacturers, equipment suppliers, and I-CAR (Inter-Industry Conference on Auto Collision Repair). Management courses are available through the Automotive Management Institute.

 

 

 

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