Collision Industry Job Descriptions: Auto Physical Damage Adjuster

Careers And Career Paths

Insurance Claims Claims Manager Claims Trainer Claims Representative Auto Physical Damage Appraiser Auto Physical Damage Adjuster Auto Physical Damage Re-inspector Auto Physical Damage Supervisor/Manager Insurance Sales Insurance Agent Office Personnel Independent Appraisals Independent Damage Appraiser Catastrophe Damage Appraiser Supervisor

Training Resources

Collision Industry Job Descriptions: Auto Physical Damage Adjuster

Description

Investigates accidents using police and other reports to determine facts of loss and liability. Communicates with customer throughout claims process. Documents all claim activity on computerized claims systems. Works with auto physical damage appraisers and independent appraisers to negotiate damage settlements. Follows company claims processes to insure a fair and accurate settlement, customer satisfaction, and cost management.

Personal Characteristics and Skills

Needs to manage relationships in a fast paced environment and work under pressure. Must communicate effectively with customers, vendors, and other industry inter-industry segments. Must be comfortable working in an office, communicating by phone, and working with detailed reports. Needs writing, negotiating, and organization skills. Must be able to develop and maintain ethical standards and business relationships.

Job Outlook

Insurance is involved in settling most auto collision events. With more vehicles and more miles driven every year, collision losses are inevitable and insurance companies help settle these claims and pay for repairs. Insurance companies maintain a workforce dedicated to this position which is critical for effective damage settlements, cost control, and customer satisfaction.

Pre-Employment Education and Experience

Math, reading, and computer skills are necessary to understand claims processes and use computer software. A four-year college degree is required. Bilingual skills are a plus.

Earnings

Depending on location and pay plan, earnings may start between $30,000 and $40,000. Experienced adjusters can easily surpass $75,000 yearly. Benefits may include insurance and pension plans.

Career Path

This is an entry-level position for insurance companies and can lead to future advancement including senior adjusters, managers, and other claims department positions. This position can lead to other related businesses including collision repair businesses, independent appraisal companies, and educational organizations.

Continuing Education

Internal company education programs for advancement or to meet state and local licensing requirements. Outside training through organizations including AEI, AMI, SCLA, and CPCU.

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